Shipping Policy
A. Shipping Coverage
SuperBOX Official Store currently provides delivery services within the United States only.
B. Fulfillment Location
All orders are processed and shipped from our U.S. warehouse network, primarily located at:
317 New South Rd, Hicksville, NY 11801, United States
C. Order Processing Flow
Each order is handled through a structured fulfillment process to ensure accuracy and reliability:
- Payment confirmation
- Order verification
- Product preparation
- Packaging and labeling
- Carrier pickup and shipment
D. Processing Time (Handling Time)
All orders require 1–3 business days handling time before shipment.
📌 Cut-off Time (Important):
Orders placed after 6:00 PM PST, on weekends, or on public holidays will be processed on the next business day.
E. Shipping Methods
We ship orders using trusted courier services such as UPS.
Carrier selection may vary depending on:
- Destination
- Delivery efficiency
- Package size and weight
F. Transit Time (Delivery Time After Shipment)
Once shipped, estimated delivery time is:
5–10 business days (United States only)
G. Total Estimated Delivery Time
To ensure full transparency, the complete delivery timeframe is:
👉 Handling Time (1–3 business days) + Transit Time (5–10 business days) = Total Delivery Time (6–13 business days)
Please note this is an estimated timeframe and may vary due to carrier delays, weather conditions, or peak seasons.
H. Shipping Cost
- Orders above $30 → Free standard shipping
- Orders below $30 → $10 shipping fee applies
Shipping fees are clearly displayed at checkout and fully aligned with our website and Google Merchant Center listings.
I. Customs Duties & Taxes (Very Important)
For U.S. domestic orders, no customs duties apply.
👉 For international shipments (if applicable in future):
- Customs duties and import taxes are the responsibility of the buyer, charged by local customs authorities.
- These fees are not included in product or shipping costs.
J. Operational Notes
Delivery or processing times may be affected by:
- High order volume periods
- National holidays
- Carrier delays
- Weather disruptions
We appreciate your understanding in such cases.
K. Customer Support
For any questions regarding your order, shipping status, or delivery process:
Our support team is available to assist you.