SuperBOX is committed to providing reliable products and customer support. If an order does not meet expectations, customers may request a return or exchange within the eligible time frame outlined below.
All requests are subject to review before approval.
Customers may request a return or exchange within 30 days from the date of delivery.
Requests submitted after this period may not be accepted.
To be eligible for review, returned items must meet the following conditions:
Items that fail to meet these standards may not qualify for return approval.
Returns will not be accepted under the following conditions:
Unauthorized returns may be refused or delayed in processing.
All return requests must follow an approved process:
Returns without approval may not be processed.
Return shipping costs are determined by the reason for return:
Trackable shipping is strongly recommended.
Once the returned item is received and inspected:
Bank or payment provider delays may occur and are outside our control.
Shipping fees are non-refundable unless the return is due to our error.
If you have questions about returns or refunds, feel free to contact us anytime:
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